OrderLine
Settings
The Settings page provides options to personalise the display and adjust several functionalities within OrderLine.
To access the Settings page, select the gear icon in the upper right hand corner of the screen. On mobile devices, select it on the burger menu.
General
In Settings > General, you can select the display language. OrderLine can be used in English, French, and Arabic.
Notifications
In Settings > Notifications, you can configure the sound that OrderLine plays when new orders arrive. This applies to both In progress and Upcoming orders.
The following settings are available:
| Settings | Description |
|---|---|
| Repeat | How many times the notification sound is played. |
| Interval | How long OrderLine will wait before playing the notification sound again. |
| Ringtone | The tune that the notification sound will play. |
Volume adjustments can only be made through your device settings, not in OrderLine.
Order Status
In Settings > Order status, you can configure the order status flow, which determines the statuses that an order can transition to from the current status.
Orders always start with New, but can proceed in different ways, depending on how you set up the status flow. For example, a status flow might allow orders to be Accepted, then In delivery, then ending with Completed, with every status except Completed able to lead to Rejected.
You can use the OrderLine standard status flow, simplify it, or personalise it completely to match the way you work. The available statuses are: New, Received, Accepted, In preparation, Awaiting shipment, Awaiting collection, In delivery, Completed, Rejected, Cancelled, and Delivery failed.
To change the status flow, select the plus icon next to a status to add a transition, or the checkmark icon to remove one. Repeat for each status you want to change.
Additional Data Prompt
When an order is set to a specified status, OrderLine can prompt the user for an Additional Delay, or a Message for customer.
To configure these prompts, open the Order status tab in Settings:
- Under Prompt for expected delivery time..., select the statuses that should prompt for a delivery time update.
- Under Prompt for user's comment when updating the order status to, select the statuses that should prompt for a comment.
IMPORTANT NOTE: OrderLine does not send out emails or updates to clients directly. Before setting up these features, check that your ordering solution supports it. It is recommended to create a test order and verify that the updated confirmation time and comments are sent to the client.
Mark Orders as Finished
Orders that match a specific status are automatically moved to the Finished tab.
To configure which statuses are treated as finished, open the Order status tab in Settings, and select the statuses under Mark orders as finished when they are in one of the following statuses.
Inventory
In Settings > Inventory, you can enable the stock counter for products. When enabled, the availability dialog includes an Optional stock quantity field, allowing you to track exact stock levels in addition to the available/unavailable status.
