Frequently Asked Questions

No, you simply need to enter your name and e-mail address. Invoicing will only take place once the first orders have been placed.

None. You can stop your subscription at any time.

By monthly direct debit on your credit card. If you do not have a credit card, you can pay by transfer with a minimum commitment of 12 months.

Yes. Note that discounts are possible for chains of 6 locations or more. Contact us to learn more.

Data is securely stored on servers located in the European Union.

Absolutely. HubRise complies with the General Data Protection Regulation.

In principle no, but a limit of 10,000 orders and 10,000 customers per month is applied by default. We can increase this limit on request, if the account is being used legitimately.

Data is kept for 3 months, then permanently deleted. We can delete it immediately upon request.

Creating and viewing your data on HubRise is done via API. The data stored on HubRise is therefore fully accessible to the applications you have authorized.

Only users and applications that you authorize, in an explicit and revocable manner, have access to your data.

Yes, you can add users at your account level, or at a specific location level.

HubRise gives you immediate access to the retail and restaurant ecosystem: cash register software, online ordering solutions, delivery services... So you can concentrate on the innovative features of your product.

We highlight technical partners who wish to be featured on our blog and social networks. If your application meets certain specifications, it can be published on our App Store, accessible to our users. to present your project.

No, however you are free to sell your applications to our users, with no conditions from us.

HubRise never directly approaches its users. Furthermore, HubRise never officially recommends any solution and maintains equal treatment between competing solutions.

We offer an optional and free certification audit. To be listed on our Apps page, your application must have been submitted to this audit. The Integration in progress mention is only removed after the first user connection.

The API follows REST principles, and data is in JSON format. All exchanges are made using HTTPS. Application authentication uses the OAuth 2.0 protocol.

HubRise stores orders, customer lists, products, promotions and inventory.

Custom fields allow you to store arbitrary data not provided for in the API. Examples: the seller's name on orders, an internal identifier on customers, etc.

Applications can choose to:
- query our server at regular intervals to retrieve new events (passive callback)
- publish a URL that will be called by our server as soon as a new event appears (active callback)

HubRise allows you to create multiple catalogs, and assign them individually to each location or share them between multiple locations. Same goes for your customer lists. Catalog variants allow you to use the same catalog on multiple sales channels, with different prices and availability.