Connect to HubRise

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IMPORTANT NOTE: If you do not have a HubRise account yet, register on our Signup Page. It only takes a minute!

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Connect AlFiManagement

To ask the AlFi Solutions support team to connect your EPOS to HubRise, proceed as follows:

1. Grant AlFi Solutions support access to your HubRise account. For more information, see Grant Access to AlFi Solutions Support.
2. Contact the AlFi Solutions support team who will establish the connection to HubRise. For more information, see Contact AlFi Solutions Support.

To connect AlFiManagement to HubRise autonomously, follow these steps:

1. From the AlFiManagement back office, click your profile icon in the top-right corner and select Settings from the drop-down menu.
2. In the new menu bar, scroll to the bottom and select Connections.
3. Find HubRise in the list of apps.
4. Click on the Connect button. You are redirected to the HubRise interface. If this is your first time logging in, create a HubRise account. For more information, check out our Getting Started Guide.
5. If your account has multiple locations, expand the Choose location section to select the desired location, and click Allow. For locations with multiple customer lists or catalogs, click Next to display the corresponding dropdown lists, and select the desired options.
6. Click Authorise.
7. You are redirected to the AlFiManagement interface, and the connection to HubRise is established.

Grant Access to AlFi Solutions Support

To ask the AlFi Solutions support team to connect your EPOS and to facilitate the handling of your support requests, you need to grant your AlFiManagement provider access to your HubRise account.

To grant access to AlFi Solutions, proceed as follows:

1. From the HubRise back office, select SETTINGS in the left-hand menu.
2. In the Permissions section, enter team@alfisolutions.de.
3. Click on Add User.
4. From the predefined role dropdown, select Technical Partner.
5. Click on Set Permissions.

Adding a user is the recommended way to grant access to a third party to your HubRise account or location. Sharing passwords is not recommended for security reasons. For more information on permissions, see the Permissions help page.

Contact AlFi Solutions Support

To request the connection of your EPOS, contact AlFi Solutions support by email at support@alfisolutions.de. You can include support@hubrise.com in copy for a coordinated follow-up between our two teams.

Include in your request the name of your HubRise account, its HubRise identifier and the location to connect. For more information, see Location Name and ID.

Disconnect AlFiManagement

If you need to temporarily stop receiving orders from HubRise, you can block the connection between AlFiManagement and HubRise. For more information, see Block or Disconnect App.

To disconnect AlFiManagement from HubRise, proceed as follows:

1. From the AlFiManagement back office, click your profile icon in the top-right corner and select Settings from the drop-down menu.
2. In the new menu bar, scroll to the bottom and select Connections.
3. Find HubRise in the list of apps and click on the Disconnect button.
4. AlFiManagement is now disconnected from HubRise.