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How Do I Pay For My First Invoice?

When you switch from a free plan to a paid plan, an email and a notice on the HubRise back office will request you to pay for your HubRise subscription.

To pay the first subscription, you must register a payment method and check your billing details, and pay online.

Register a Payment Method

To verify your registered payment method or add a new one to your HubRise Account, follow these steps:

  1. Log in to your HubRise account.
  2. Click on SETTINGS.
  3. To pay at the Account level, verify that All locations is selected. To pay invoices per Location, select the Location from the Location dropdown. For more information, see Account or Location Payments.
  4. In the Payment section, review your payment method details. If there is no existing payment method, click Add payment method.
  5. Enter your credit card details.
  6. Click Save.

Check Your Billing Information

To verify your billing information at Account level, follow these steps:

  1. Log in to your HubRise account.
  2. Click on SETTINGS.
  3. In the Account section, click Modify account.
  4. Fill in the information required under Billing details.
  5. Click Update.

Follow the exact same steps to verify your billing information for payment at Location level but click Modify location. For step by step information, see Account or Location Payments.

Pay Online

When your payment method is set up, the first request for payment should be charged automatically within a few hours. However, we recommend paying the first subscription request online, to reduce the risks of your bank rejecting the transaction.

  1. In your HubRise back office, click on SETTINGS.
  2. In the Requests for payment section, review the details of the outstanding payment. You can see the description of the payment, the payment deadline, and the total amount due. Depending on your setup, requests for payment might be available at Account or Location levels.
  3. Click the Cart icon cart icon under PAY. Pay your first invoice for an outstanding HubRise invoice
  4. Follow the instructions to complete the payment.

IMPORTANT NOTE: During the payment authorisation process, your bank might verify the payment via 3D Secure or other processes necessary to authorise direct debit on your card. Check with your bank about the standard authorisation process.

Subsequent payments to HubRise will be automated until you change usage plan or your payment method expires. For more information about HubRise usage plans, see Usage and Plans.

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