Overview

Description

Founded in 2016 in Luxembourg, WeDely S.à r.l. is an online ordering and home delivery platform headquartered at 5, Rue Aldringen, L-1118 Luxembourg. The company operates exclusively within the Grand Duchy of Luxembourg.

The service is not limited to restaurant food delivery: WeDely also delivers products from supermarkets and shops, and handles real-time parcel deliveries between users. The platform works with hundreds of partners across the national territory, including traditional Luxembourgish bistros, international cuisines such as Italian, Asian, Middle Eastern, American, pizza, sushi, burgers, vegetarian and vegan options, as well as supermarkets and local shops.

The entire service, from technology development to delivery operations, is managed by a local team, which is the basis of its "Made in Luxembourg" positioning.

The service is available every day of the year, from 9:00 AM to midnight, with an average delivery time of less than 35 minutes from order placement to doorstep arrival. The platform is accessible through native iOS and Android apps and a responsive web version. It supports the main payment methods used in Luxembourg, including Payconiq (Wero), Apple Pay, Google Pay, credit cards, and local meal vouchers Edenred, Pluxee, Satispay and Up Luxembourg.

Customer support is multilingual, covering Luxembourgish, French, German, English, Italian, Portuguese and Spanish, reflecting the country's multicultural composition. Partners have access to a dedicated support channel with fast response times and phone support.

Active for nearly a decade in a market with a highly selective user base, WeDely is an established player in the Luxembourg delivery landscape. Its knowledge of the territory, proximity to partners, and integration into the local economic fabric set it apart from the international platforms operating in the Grand Duchy.

Integration Features

Connecting WeDely to HubRise allows your home delivery platform to:

• Push orders into HubRise, including order status.
• Push a catalog into HubRise, with variants support.
• Synchronise inventory with HubRise.
• Synchronise delivery information.
• Synchronise opening hours with HubRise.
• Synchronise the opening or closing of online ordering, and the average preparation time.

WeDely can be connected to HubRise from the WeDely back office.

Why Connect?

By connecting WeDely to HubRise, your delivery platform can communicate with your other everyday applications. Send orders to your EPOS, an autonomous printer, a Kitchen Display System or your inventory management solution. Synchronise inventory or product availability. Push your menu into WeDely.

With HubRise, you can synchronise your menu, customer information, and orders between your EPOS, your online ordering solution, food delivery platforms (including Deliveroo, Uber Eats, and Just Eat), delivery management solutions or delivery services, eMarketing solutions (SMS/emailing), business intelligence, inventory, and customer loyalty systems, and much more. The number of compatible applications increases every month. To discover the apps you can connect, visit our Apps page.

Prerequisites

To establish a connection between WeDely and HubRise, you must have an existing WeDely account and an active store on the WeDely home delivery platform.