Connect to HubRise

IMPORTANT NOTE: If you do not have a HubRise account yet, register on our Signup Page. It only takes a minute!

Connect smsmode Bridge

To connect smsmode Bridge to HubRise, follow these steps:

1. Log in to your HubRise account.
2. Select the location you want to connect from the dropdown menu.
3. Select CONNECTIONS, then View available apps.
4. Select smsmode Bridge from the list of apps.
5. Click Connect.
6. Click Allow to grant smsmode Bridge Bridge access to your registered location on HubRise. If your account has multiple locations, expand the Choose location section to select the desired location, and click Allow. For locations with multiple customer lists or catalogs, click Next to display the corresponding dropdown lists, and select the desired options.

Grant Access to smsmode Bridge Support

To facilitate the handling of your support requests, you need to grant OnyLab, the developer of smsmode Bridge, access to your HubRise account.

To grant access to smsmode Bridge, proceed as follows:

1. From the HubRise back office, select SETTINGS in the left-hand menu.
2. In the Permissions section, enter hello@onylab.com.
3. Click Add User.
4. From the predefined role dropdown, select Technical Partner.
5. Click Set Permissions.

Adding a user is the recommended way to grant access to a third party to your HubRise account or location. Sharing passwords is not recommended for security reasons. For more information on permissions, see the Permissions help page.

Contact smsmode Bridge Support

If you need support connecting, contact smsmode Bridge support by email at hello@onylab.com. You can include support@hubrise.com in copy for a coordinated follow-up between our two teams.

Include in your request the name of your HubRise account, its HubRise identifier and the location to connect. For more information, see Location Name and ID.

Disconnect smsmode Bridge

If you only need to temporarily stop sending customer information into smsmode, you can block the connection between smsmode Bridge and HubRise. For more information, see Block or Disconnect App.

To disconnect smsmode Bridge from HubRise, proceed as follows:

1. Log in to your HubRise account.
2. Select CONNECTIONS, then find smsmode Bridge.
3. Click Actions and Disconnect.
4. smsmode Bridge is now disconnected from HubRise. It is no longer visible in the HubRise back office CONNECTIONS page.