Connect to HubRise

IMPORTANT NOTE: If you do not have a HubRise account yet, register on our Signup Page. It only takes a minute!

Connect Order Pad

To connect Order Pad to HubRise, follow these steps:

1. Log in to your HubRise account.
2. Select the location you want to connect from the dropdown menu.
3. Select CONNECTIONS, then View available apps.
4. Select Order Pad from the list of apps.
5. Click Connect.
6. Click Allow to grant Order Pad access to your registered location on HubRise. If your account has multiple locations, expand the Choose location section to select the desired location, and click Allow. For locations with multiple customer lists or catalogs, click Next to display the corresponding dropdown lists, and select the desired options.

Grant Access to Order Pad Support

To facilitate the handling of your support requests, you need to grant OnyLab, the developer of Order Pad, access to your HubRise account.

To grant access to Order Pad, proceed as follows:

1. From the HubRise back office, select SETTINGS in the left-hand menu.
2. In the Permissions section, enter hello@onylab.com.
3. Click Add User.
4. From the predefined role dropdown, select Technical Partner.
5. Click Set Permissions.

Adding a user is the recommended way to grant access to a third party to your HubRise account or location. Sharing passwords is not recommended for security reasons. For more information on permissions, see the Permissions help page.

Contact Order Pad Support

If you need support connecting, contact Order Pad support by email at hello@onylab.com. You can include support@hubrise.com in copy for a coordinated follow-up between our two teams.

Include in your request the name of your HubRise account, its HubRise identifier and the location to connect. For more information, see Location Name and ID.

Disconnect Order Pad

If you only need to temporarily stop sending orders from Order Pad to HubRise, you can block the connection between Order Pad and HubRise. For more information, see Block or Disconnect App.

To disconnect Order Pad from HubRise, proceed as follows:

1. Log in to your HubRise account.
2. Select CONNECTIONS, then find Order Pad.
3. Click Actions and Disconnect.
4. Order Pad is now disconnected from HubRise. It is no longer visible in the HubRise back office CONNECTIONS page.