Connect to HubRise

IMPORTANT NOTE: If you do not have a HubRise account yet, register on our Signup Page. It only takes a minute!

Connect COENA

Only the COENA support team can connect your wine list solution to HubRise.

To connect COENA to HubRise, proceed as follows:

1. Grant COENA access to your HubRise account. For more information, see Grant Access to COENA Support.
2. Contact the COENA support team who will establish the connection to HubRise. For more information, see Contact COENA Support.

Grant Access to COENA Support

To ask the COENA support team to connect your wine list solution and to facilitate the handling of your support requests, you need to grant your COENA provider access to your HubRise account.

To grant access to COENA, proceed as follows:

1. From the HubRise back office, select SETTINGS in the left-hand menu.
2. In the Permissions section, enter support@coena.fr.
3. Click on Add User.
4. From the predefined role dropdown, select Technical Partner.
5. Click on Set Permissions.

Adding a user is the recommended way to grant access to a third party to your HubRise account or location. Sharing passwords is not recommended for security reasons. For more information on permissions, see the Permissions help page.

Contact COENA Support

To request the connection of your wine list solution , contact COENA support by email at support@coena.fr. You can include support@hubrise.com in copy for a coordinated follow-up between our two teams.

Include in your request the name of your HubRise account, its HubRise identifier and the location to connect. For more information, see Location Name and ID.

Disconnect COENA

To disconnect COENA from HubRise, contact COENA support.

Alternatively, you can block the connection from the HubRise back office if you need to temporarily disable it.