Connect to HubRise

IMPORTANT NOTE: If you do not have a HubRise account yet, register on our Signup Page. It only takes a minute!

Connect Vectron

This Vectron integration was carried out by IONE. Ton connect Vectron, you first need to connect Smoof by IONE to HubRise.

To ask the IONE support team to connect Smoof to HubRise, proceed as follows:

1. Grant IONE access to your HubRise account. For more information, see Grant Access to IONE Support.
2. Contact the IONE support team who will establish the connection to HubRise. For more information, see Contact IONE Support.

To connect Smoof to HubRise autonomously, follow these steps:

1. From the Smoof back office, click on the menu burger on the left-hand side and select Dashboard.
2. Open the Settings page and select the External Systems tab.
3. Click the Add External System button.
4. In the Interface Type dropdown, select HubRise API, and click Save.
5. The Edit HubRise Settings pop-up opens.
6. In the Branch location link section, select the location you want to connect and click Connect to HubRise.
7. You are redirected to the HubRise interface. If this is your first time logging in, create a HubRise account. For more information, check out our Getting Started Guide.
8. If your account has multiple locations, expand the Choose location section to select the desired location, and click Allow. For locations with multiple customer lists or catalogs, click Next to display the corresponding dropdown lists, and select the desired options.
9. Click Authorise.
10. You are redirected to the Smoof interface. On the Webhook Callback page, click Close to complete the connection to HubRise.
11. Back to the Edit HubRise Settings page, click Save.
12. Activate HubRise by switching the corresponding toggle from No to Yes.

Grant Access to IONE Support

To ask the IONE support team to connect Smoof to HubRise and to facilitate the handling of your support requests, you must grant your IONE provider access to your HubRise account.

To grant access to IONE, proceed as follows:

1. From the HubRise back office, select SETTINGS in the left-hand menu.
2. In the Permissions section, enter info@ione-software.com.
3. Click on Add User.
4. From the predefined role dropdown, select Technical Partner.
5. Click on Set Permissions.

Adding a user is the recommended way to grant access to a third party to your HubRise account or location. Sharing passwords is not recommended for security reasons. For more information on permissions, see the Permissions help page.

Contact IONE Support

To request the connection of Smoof, contact IONE support by email at info@ione-software.com. You can include support@hubrise.com in copy for a coordinated follow-up between our two teams.

Include in your request the name of your HubRise account, its HubRise identifier and the location to connect. For more information, see Location Name and ID.

Disconnect Smoof

If you only need to temporarily stop receiving orders from HubRise, you can block the connection between Smoof and HubRise. For more information, see Block or Disconnect App.

To disconnect Smoof from HubRise, proceed as follows:

1. From the Smoof back office, click on the menu burger on the left-hand side and select Dashboard.
2. Open the Settings page and select the External Systems tab.
3. You can now deactivate HubRise by changing the corresponding button from Yes to No.
4. You can also tick the HubRise checkbox, then click Delete, and confirm by clicking Yes.
5. Smoof is now disconnected from HubRise.