Connect to HubRise

IMPORTANT NOTE: If you do not have a HubRise account yet, register on our Signup Page. It only takes a minute!

Connect restoPOS

To connect restoPOS to HubRise, you can either ask the restoPOS support team to connect your EPOS to HubRise, or connect it autonomously.

To connect autonomously, follow these steps:

1. From the restoPOS back office, click Araçlar (tools), then click Dijital Kanallar (digital channels) and HubRise Integration.
2. Once you initiate the connection process, you are redirected to the HubRise interface. If this is your first time logging in, create a HubRise account. For more information, check out our Getting Started Guide.
3. If your account has multiple locations, expand the Choose location section to select the desired location, and click Allow. For locations with multiple customer lists or catalogs, click Next to display the corresponding dropdown lists, and select the desired options.
4. Click Authorise.
5. You are redirected to the restoPOS interface, and the connection to HubRise is established.

To ask the restoPOS support team to establish the connection, proceed as follows:

1. Grant restoPOS access to your HubRise account. For more information, see Grant Access to restoPOS Support.
2. Contact the restoPOS support team who will establish the connection to HubRise. For more information, see Contact restoPOS Support.

Grant Access to restoPOS Support

To ask the restoPOS support team to connect your EPOS and to facilitate the handling of your support requests, you need to grant your restoPOS provider access to your HubRise account.

To grant access to restoPOS, proceed as follows:

1. From the HubRise back office, select SETTINGS in the left-hand menu.
2. In the Permissions section, enter support@restopos.com.
3. Click on Add User.
4. From the predefined role dropdown, select Technical Partner.
5. Click on Set Permissions.

Adding a user is the recommended way to grant access to a third party to your HubRise account or location. Sharing passwords is not recommended for security reasons. For more information on permissions, see the Permissions help page.

Contact restoPOS Support

To request the connection of your EPOS, contact restoPOS support by email at support@restopos.com. You can include support@hubrise.com in copy for a coordinated follow-up between our two teams.

Include in your request the name of your HubRise account, its HubRise identifier and the location to connect. For more information, see Location Name and ID.

Disconnect restoPOS

To disconnect restoPOS from HubRise, contact restoPOS support.

Alternatively, you can block the connection from the HubRise back office if you need to temporarily disable it.