Food Ordering Platforms

With HubRise, you can receive orders from Deliveroo, Just Eat, Uber Eats and other food platforms in MyOrderBox. You can also push your menu from MyOrderBox to food platforms.

This page describes the settings to use to connect food ordering platforms to MyOrderBox.

For more information, check the documentation of these platforms in our Apps page.

Configuration on MyOrderBox

Virtual Brands

MyOrderBox uses service type ref codes to identify the source of orders. To connect several virtual brands to a single MyOrderBox EPOS, you need to include virtual brand identification information in the service type ref codes. To connect a single brand, just use the service type ref codes provided in the sections below.

For example, to connect Deliveroo:

• If you operate a single Deliveroo account, use DLO as the service type ref code
• If you operate multiple Deliveroo accounts, look up the virtual brand id for the account you need to connect in MyOrderBox. If the id is 123456789, the service type ref code you need to enter is DLO_123456789.

To find a virtual brand id:

1. Log in to your MyOrderBox back office.
2. Check that no store is selected in the store selector dropdown at the top. If a store is selected, click on the cross icon to unselect. If you cannot unselect the store, check that you have account manager permissions.
3. From the navigation menu, select Management > Menu > Virtual Brands > Products.
4. Open the Virtual brand dropdown.
5. The virtual brand id is the number next to the brand name, after the - character.

Deliveroo

To receive Deliveroo orders in MyOrderBox, you first need to connect Deliveroo Bridge, an app included in your HubRise subscription. For more information about Deliveroo Bridge, see the Deliveroo Bridge documentation.

In the Deliveroo Bridge configuration page, use the following settings:

Section	Name	Ref code
Order statuses	Mark orders as Accepted	when their HubRise status changes to "Accepted"
Service types	Deliveroo fulfilled ref code	DLO or DLO_xxx - see Virtual Brands
Service types	Restaurant fulfilled ref code	Same as above
Service types	Takeaway ref code	Same as above
Service types	Send orders delivered by Deliveroo as	collection orders
Discounts	Discount ref code	(leave empty)
Charges	Delivery charge ref code	delivery
Charges	Surcharge ref code	service
Charges	Bag fee ref code	service
Payments	Online payment ref code	(leave empty)
Payments	Cash payment ref code	(leave empty)
Customers	Duplicate phone access code in [...]	Tick this box

Just Eat

Just Eat offers two APIs:

• The Flyt API is used on the Just-Eat.co.uk, Just-Eat.ie, Menulog and SkipTheDishes platforms, and for chains on other markets. This API allows you to synchronise the orders and the menu.
• The Takeaway API, the older one, is used for independents on other markets. It allows you to receive orders, but not to send the menu.

If you are not sure which API to use, contact support@hubrise.com.

Just Eat via Takeaway API

To receive Just Eat orders in MyOrderBox via Takeaway API, you first need to connect Just Eat Takeaway Bridge, an app included in your HubRise subscription. For more information about Just Eat Takeaway Bridge, see the Just Eat Takeaway Bridge documentation.

In the Just Eat Takeaway Bridge configuration page, use the following settings:

Section	Name	Ref code
Order statuses	Mark orders as Accepted	when their HubRise status changes to "Received"
Service types	Just Eat delivery ref code	JUE or JUE_xxx - see Virtual Brands
Service types	Restaurant delivery ref code	Same as above
Service types	Takeaway ref code	Same as above
Service types	Send orders delivered by the platform as	collection orders
Discounts	Discount ref code	(leave empty)
Charges	Delivery charge ref code	delivery
Charges	Service fee ref code	service
Payments	Online payment ref code	(leave empty)
Payments	Cash payment ref code	(leave empty)

Just Eat via Flyt API

To receive Just Eat orders in MyOrderBox via Flyt API, you first need to connect Just Eat Flyt Bridge, an app included in your HubRise subscription. For more information about Just Eat Flyt Bridge, see the Just Eat Flyt Bridge documentation.

In the Just Eat Flyt Bridge configuration page, use the following settings:

Section	Name	Ref code
Order statuses	Mark orders as Accepted	when their HubRise status changes to "Accepted"
Service types	Just Eat delivery ref code	JUE or JUE_xxx - see Virtual Brands
Service types	Restaurant delivery ref code	Same as above
Service types	Takeaway ref code	Same as above
Service types	Send orders delivered by the platform as	collection orders
Discounts	Discount ref code	(leave empty)
Charges	Delivery charge ref code	delivery
Charges	Service charge ref code	service
Charges	Bag fee ref code	service
Charges	Small order fee ref code	service
Charges	Driver tip ref code	service
Charges	Other charge ref code	service
Payments	Online payment ref code	(leave empty)
Payments	Cash payment ref code	(leave empty)
Customers	Duplicate phone access code in [...]	Tick this box

Uber Eats

To receive Uber Eats orders in MyOrderBox, you first need to connect Uber Eats Bridge, an app included in your HubRise subscription. For more information about Uber Eats Bridge, see the Uber Eats Bridge documentation.

In the Uber Eats Bridge configuration page, use the following settings:

Section	Name	Ref code or value
Order statuses	Mark orders as Accepted	when their HubRise status changes to "Accepted"
Service types	Uber delivery ref code	UBE or UBE_xxx - see Virtual Brands
Service types	Restaurant delivery ref code	Same as above
Service types	Takeaway ref code	Same as above
Service types	Eat-in ref code	Same as above
Service types	Send orders delivered by Uber Eats as	collection orders
Special items	Disposable items ref code	Create a product in MyOrderBox and use its ref code. (*)
Discounts	Discount ref code	(leave empty)
Charges	Delivery charge ref code	delivery
Charges	Small order fee ref code	service
Charges	Tip ref code	service
Payments	Online payment ref code	(leave empty)
Payments	Cash payment ref code	(leave empty)
Customers	Duplicate phone access code in [...]	Tick this box

(*) Only applies if you offer disposable items, such as cutlery, napkins, etc.