Troubleshooting

What does "Item may be missing" on receipts mean?

If a product or option ref code is missing or not recognised on an order that HubRise sends to MyOrderBox, the following note is included at the bottom of the order receipt.

To resolve the issue, check the ref code of the missing product or option. See Map Ref Codes.

MyOrderBox Support

MyOrderBox support team can be contacted at support@myorderboxhq.com for issues with the configuration of the EPOS.