Why Are Some Orders Not Sent to HubRise?

If Just Eat Flyt Bridge is configured and you are not receiving orders, here are the most common reasons.

Menu not Pushed

If you have not pushed your menu to Just Eat, you will not receive any orders. If you have pushed the menu but later asked Just Eat support to update it on your behalf, the connection with HubRise could be broken. In both these cases, you need to push the menu again.

For more information on how to push your menu, see Push the Catalog.

OrderPad not Switched on

The Just Eat OrderPad needs to remain switched on to receive orders in HubRise. For more information, see Can I Turn Off the Orderpad?.

Orders not Accepted

Orders must either be accepted manually in the OrderPad, or auto-accepted for them to be sent to HubRise. For more information, see Do I Want Auto-Accept Activated?.

Orders not Sent to Kitchen

For markets under the Takeaway.com tech stack, orders need to be sent to the kitchen before they are sent to HubRise. This applies to the following markets:

• Just-Eat.ch
• Just-Eat.fr
• Takeaway.com (Belgium, Luxembourg, Portugual, Bulgaria, Romania)
• Thuisbezorgd.nl
• Lieferando (Germany, Austria)
• Pyszne.pl
• Vietnammm.com