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Connection to HubRise

Connecting Uber Eats to HubRise can be done with a few simple steps.


IMPORTANT NOTE: If you don't already have a HubRise account, start by registering on the HubRise Signup Page. It only takes a minute!


1. Enable HubRise on Uber Eats

As a first step, the HubRise integration must be enabled on your Uber Eats account.

Contact us at support@hubrise.com and include the following information:

  • The URL link of the Uber Eats store you wish to connect. For example: https://www.ubereats.com/gb/london/food-delivery/basilico-lavender-hill/tG_8KYb4RkaRPKOmZuERUA.
  • Your HubRise location name and identifier. For example: Fast Pizza London z6q31-0.
  • The order acceptance mode you want to use for your store: manual accept or offered state mode. For more details, see our FAQ.
  • The service provided by Uber Eats, with or without delivery.
  • If you use product-level comments on your Uber Eats store, inform us if you want to keep using them, otherwise they will be disabled by default. For more information on managing product-level comments on HubRise, see Product-Level Comments.

With this information in hand, the Uber Eats integration team will enable the HubRise connection for your store. HubRise will provide you with the Uber Eats Store UUID needed to connect and inform you of the next step.

2. Connect the Bridge


IMPORTANT NOTE: Uber Eats Bridge connects to HubRise at the location level. For more information, see Locations.


With your Uber Eats Store UUID in hand, you can now connect the Uber Eats Bridge:

  1. Log in to your HubRise account.
  2. Select the location you want to connect from the dropdown menu.
  3. Select CONNECTIONS, then View available apps.
  4. Select Uber Eats from the list of apps.
  5. Click Connect.
  6. Click Allow to grant Uber Eats Bridge permission to access the location of your restaurant registered in HubRise. For accounts with multiple locations, expand the Choose location section to select the correct one first, and then click Allow.
  7. A new page asks you to provide your Uber Eats Store UUID. Enter your Store UUID, and click Save to complete the connection process.

Uber Eats store UUID

3. Configure Your Preferences

After connecting the bridge, you need to configure a few parameters on the Configuration page to send orders correctly to your EPOS.

For more information about the Configuration page and how to navigate to it, see Configuration page. For details on how to configure the parameters of the Uber Eats Bridge, see Configuration.

4. Map Products to Ref Codes

If you use Uber Eats with an EPOS, you need to map all the products in your Uber Eats menu to their corresponding ref codes. This ensures that your EPOS can identify every item correctly.

To learn how to map ref codes on Uber Eats, see Map Ref Codes.

5. Receive Test Orders

Before you start receiving orders from real customers, we recommend that you test the whole integration workflow.

You should place a few orders on your Uber Eats restaurant, make sure they are correctly received by your EPOS, and then cancel them to get a refund. This will ensure that your restaurant is ready to go live.

If you want, you will also be able to get rid of your Uber Eats tablet by switching to a direct integration. For more details, see Can Orders Be Sent Directly To My EPOS Without Using Uber Eats Tablets.

If you encounter problems during the tests, contact us at support@hubrise.com.